What your contract actually guarantees
Specific numbers. Automatic remedies.
Most RPC SLAs guarantee 99.9% uptime and stop there. Ours specify p95 and p99 latency per method, sustained and burst RPS, error-rate ceilings, and incident response — with automatic credits when we miss.
Uptime
Monthly availability per endpoint
- Standard
- 99.95%
- Premium
- 99.99%
- Remedy
- Auto credits, tiered
p95 latency
Per-method 95th percentile RTT to regional edge
- Standard
- < 75 ms
- Premium
- < 30 ms
- Remedy
- Method-scoped credit
p99 latency
Tail latency target — the one that hurts when it slips
- Standard
- < 200 ms
- Premium
- < 80 ms
- Remedy
- Method-scoped credit
Sustained RPS
Contractual write capacity, never throttled
- Standard
- Custom
- Premium
- Custom + burst
- Remedy
- Right-size on request
Error rate
5xx ceiling over rolling window
- Standard
- < 0.5%
- Premium
- < 0.1%
- Remedy
- Credit + root-cause
Incident response
Time to engineer-on-call acknowledgment
- Standard
- < 15 min
- Premium
- < 5 min
- Remedy
- PagerDuty bridge
Failover
Active-active regional cutover
- Standard
- < 500 ms
- Premium
- < 200 ms
- Remedy
- Transparent to client
Credits are automatic
We measure ourselves against the SLA, log breaches, and credit your account the same billing cycle. No tickets, no negotiation.
Tail latency, not averages
Averages hide the requests that matter. SLAs are written against p95 and p99, scoped per method — not a global figure that obscures the slow paths.
Sample SLA before contract
We share a redacted sample SLA during scoping. You see the exact wording, remedies, and exclusions before you sign.