Reliability & SLA

Multi-region failover

Instanodes runs infrastructure across 24 global regions with automatic failover. If a region's health checks fail, traffic reroutes to a healthy region in under 500 milliseconds. The system handles a regional outage on its own. Your on-call engineer does not need to notice the outage or manually route around traffic at 3 a.m.

Uptime SLA

Instanodes carries a contractual 99.95% uptime SLA across every plan, including the Free tier, backed by multi-region auto-failover and 24/7 infrastructure monitoring.

Status page

The public status page shows real-time system health, no support ticket required. Use the page to confirm whether an issue you see is isolated to your account or part of a broader event, before you escalate.

Incident response

When an incident occurs, Instanodes' monitoring detects and responds before a customer notices in most cases. Automated failover handles most regional health issues without manual intervention. For anything surfacing as a customer-facing incident, response time and communication expectations sit in the SLA within your customer agreement. Enterprise, Validator Node, and Dedicated Cluster customers get direct engineering access for anything urgent, instead of routing through a general support queue.