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Support & Community

Support tiers

Support scales with your plan. Entry tiers get standard support channels through the dashboard. Enterprise, Validator Node, and Dedicated Cluster customers get 24/7 monitoring and direct engineering access, instead of a general queue. For a live incident or a contract-specific SLA question, reach your account contact directly. Direct contact resolves the issue faster than searching documentation.

Community and contact channels

For anything account-specific, contact the Instanodes team directly, instead of relying on social channels. Social channels suit announcements and general questions better than anything involving your account or infrastructure.